Question 1

How Does Kard Avenue Work? — General Transaction Flow

Accepted Answer

To ensure every transaction is safe and free from counterfeit products, the platform will temporarily hold the funds in escrow until the card successfully passes the authentication process.
If the card fails authentication and is determined to be counterfeit, the buyer will receive a full 100% refund.

Process Flow:

The buyer makes payment to the platform
	The seller ships the card to the Authentication Center
	The platform performs authentication & condition verification
	Funds are released to the seller (after passing verification)
	The card is shipped to the buyer

With this system, both buyers and sellers are protected throughout the transaction process.

Question 2

About Us

Accepted Answer

Kard Avenue is a trusted online marketplace in Indonesia specializing in trading cards, collectibles, and premium hobby products. Our mission is to create a secure and transparent platform where collectors, players, and enthusiasts can safely buy, sell, and trade authentic items.

Whether you are a seasoned collector or just starting your journey in the hobby, Kard Avenue provides an easy and reliable experience to find the products you love. Our platform is designed to be user-friendly, helping you browse, purchase, and complete transactions with confidence through secure payment and escrow protection systems.

We also support sellers by providing a trusted environment to showcase and sell their collections, ensuring items reach the right audience with proper visibility and verification processes.

At Kard Avenue, we are more than just a marketplace &mdash; we are a growing community of trading card enthusiasts who share a passion for collecting, investing, and playing. Join us and explore the world of trading cards with confidence and ease.

Question 3

How Does Kard Avenue Work? — Details

Accepted Answer

Buy at the Best Available Price
Buyers can purchase collectible cards at the best available prices on the platform.
All cards go through a strict authentication process, so buyers do not need to worry about counterfeit cards, illegal reprints, or condition manipulation.

Seller Ships to the Authentication Center
Once a transaction is completed, the seller is required to ship the card to the Kard Avenue Authentication Center.
Products are not shipped directly to buyers &mdash; all items must first go through the verification process.

Authentication Process by Expert Team
Every card sent to the warehouse will be inspected by an experienced authentication team that understands printing details, textures, colors, holographic patterns, and the unique characteristics of each series and edition. We use multiple reference points and comparison databases to detect:

Card authenticity (unofficial reprints)
	Proxy cards (not including counterfeit or proxy cards)
	Altered cards (no permanent modifications)
	Condition accuracy based on the listing description (including hidden damage or condition manipulation)

Only cards that meet verification standards will receive a Passed Authentication status and be forwarded to the buyer.
If a card is proven to be counterfeit or does not meet the required standards, the transaction will be canceled and the buyer will receive a full refund.

Shipping to the Buyer
Cards that pass authentication will:

Be securely packaged
	Be shipped directly from the platform warehouse
	Not display the seller&rsquo;s personal information to the buyer (and vice versa)
	This ensures privacy protection for both parties

Transaction Completed
The transaction is considered complete once the buyer receives the verified card.
If there are any issues or questions during the process, buyers can contact the Customer Support team through the transaction page.

Customer Support
Our Customer Support team is ready to assist throughout the transaction process.
You may contact us for:

Checking order status
	Questions regarding the authentication process
	Reporting shipping issues
	Policy clarification

Question 4

How Is Pricing Determined?

Accepted Answer

Kard Avenue does not determine the selling price of cards.

The prices displayed on the platform are the lowest listed prices based on active seller listings. Our system displays the most competitive pricing so buyers can transparently view the best available offers.

Sellers are encouraged to follow market prices to improve the visibility of their listings.

Question 5

How Do I Register?

Accepted Answer

You can register using your email address, phone number, or social media account.
Please make sure to verify your account through email verification or phone number OTP so your account can be fully used for buying and selling transactions on the platform.
Kard Avenue recommends registering via email or social media to provide easier access to community and sharing features while helping build a more active and trusted buying and selling ecosystem.

Question 6

How Can I Contact Us?

Accepted Answer

Kard Avenue Customer Service can be contacted daily from 10:00 AM &ndash; 5:00 PM WIB (excluding national holidays) through:

Official WhatsApp (chat only): +62 813-7022-800
	Official company email: info@kardavenue.com