Question 1

What We Do With the Information We Gather

Accepted Answer

We require this information to understand your needs and provide you with better services. We collect data for the following purposes:

Internal record keeping.
	Improving our products and services.
	Delivering relevant promotional materials such as new offers or other information which we believe you may find interesting through your registered email address or push notifications.
	From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
	We may use the information to customize the website according to your interests.

If you have previously agreed to us using your personal information, you may change your preferences at any time by emailing us at [info@kardavenue.com](mailto:info@kardavenue.com).

Question 2

Security

Accepted Answer

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Question 3

Account Data Deletion

Accepted Answer

You may request for your account to be deleted along with any related information by contacting us via email at [info@kardavenue.com](mailto:info@kardavenue.com) or via Official WhatsApp at +62 813-7022-800 (chat only, no calls).

If contacting us via email, please use the subject &ldquo;Account Deletion&rdquo;.

Question 4

General Terms

Accepted Answer

Kard Avenue is a marketplace platform that facilitates transactions between buyers and sellers. Kard Avenue itself is not the direct seller of any items listed on the platform.

By using the platform, users agree to comply with all applicable laws and regulations, including those related to authenticity, intellectual property rights, and consumer protection.

Kard Avenue reserves the right to modify or update these Terms and Conditions at any time. Continued use of the platform after any changes are made constitutes acceptance of the updated Terms and Conditions.

Question 5

Buyer Terms

Accepted Answer

Authenticity Guarantee: Kard Avenue verifies items to ensure authenticity but does not guarantee authenticity beyond reasonable assurance. Buyers understand that all items undergo a quality and authenticity inspection process.

Returns and Refunds: Returns are only accepted for items that are defective, do not match the description, or were incorrectly shipped. Return requests must be submitted within 2 days after the item is received.

Buyer Fees: Buyers may be charged processing fees, shipping fees, and/or applicable taxes during checkout. These fees are non-refundable except in cases of product misrepresentation or defects.

Order Acceptance and Payment: Orders are only considered accepted after successful payment and seller confirmation. Payment methods include all payment methods available on the Kard Avenue platform. In the event of payment issues, Kard Avenue reserves the right to cancel the order.

Liability Limitation for Product Compliance: Kard Avenue shall not be held responsible for any seller misconduct, including but not limited to products that do not comply with applicable laws or regulations. Buyers are responsible for understanding the legal requirements related to purchasing specific products.

Disputes: In the event of a dispute, buyers are encouraged to contact Kard Avenue Customer Service. Kard Avenue will mediate disputes in good faith but is not responsible for the final outcome of any dispute between buyers and sellers.

Question 6

Seller Terms

Accepted Answer

Product Compliance: Sellers must ensure that all products listed on Kard Avenue comply with all applicable laws and regulations in the country where the platform operates, including regulations related to safety, intellectual property, and authenticity. Any non-compliant listings may be removed, and the seller may be subject to account suspension.

Condition and Accuracy: Sellers are fully responsible for providing accurate product listings, including detailed descriptions, product photos, and clear disclosures regarding the item&rsquo;s condition. Kard Avenue reserves the right to adjust or modify listing descriptions for clarity, consistency, and platform standards.

Shipping and Handling: Sellers must ensure products are securely packaged and shipped promptly to the Kard Avenue facility for authentication and verification. Initial shipping fees to Kard Avenue are fully borne by the seller, and Kard Avenue will not reimburse any additional shipping or handling costs beyond the agreed terms.

Seller Fees and Payouts: A transaction fee will be applied to every successful sale. Payouts will only be processed after the product has successfully passed verification and been delivered to the buyer, minus applicable fees. Sellers are solely responsible for fulfilling any tax obligations arising from their sales activities.

Returns and Liability: In the event of returns caused by product misrepresentation, authenticity issues, or defects, the seller is responsible for handling the returned item. Sellers acknowledge and agree that Kard Avenue is not liable for any damage or loss incurred during the buyer return shipment process.

Non-Compliance: Sellers who violate platform terms, fail authentication, provide misleading information, or fail to meet Kard Avenue quality standards may be subject to penalties, account restrictions, suspension, or permanent bans from the platform.

Question 7

Authenticity and Verification Process

Accepted Answer

Kard Avenue strives to ensure product authenticity. Items sent to our facility undergo a thorough inspection. However, Kard Avenue does not assume liability for items deemed inauthentic after passing initial checks.

If an item fails the authenticity check, it will be returned to the seller. Any authenticity violations may result in seller penalties or suspension.

Question 8

Limitations of Liability

Accepted Answer

Platform Use: Kard Avenue is not liable for any losses arising from unauthorized use of the platform, including but not limited to account hacking, fraud, or non-delivery caused by third parties.

Damages and Losses: Kard Avenue is not responsible for any direct, indirect, incidental, or consequential damages, including but not limited to loss of profits, data breaches, or delays caused by circumstances beyond our reasonable control.

Liability Limitation for Product Compliance: Kard Avenue disclaims responsibility for any product-related non-compliance with applicable laws or regulations. Buyers and sellers acknowledge that compliance with all relevant laws, including those related to product safety, authenticity, and intellectual property, remains their sole responsibility.

Indemnification: Users agree to indemnify and hold Kard Avenue harmless from any claims, damages, liabilities, or expenses arising from their use of the platform, violation of these Terms and Conditions, or breach of any applicable laws or regulations.

Question 9

Account and Security

Accepted Answer

Account Responsibility: Users are responsible for maintaining the confidentiality and security of their account credentials. Kard Avenue is not liable for any unauthorized access resulting from compromised passwords or user negligence.

Suspension and Termination: Kard Avenue reserves the right to suspend, restrict, or terminate user accounts for violations of these Terms and Conditions, fraudulent activity, suspicious transactions, or misuse of the platform.

Age Requirement: Users must be at least 18 years old to create an account and conduct transactions on the Kard Avenue platform.

Question 10

Dispute Resolution

Accepted Answer

Arbitration: All disputes shall be resolved through binding arbitration. Users waive the right to a jury trial or to participate in a class-action lawsuit.
Governing Law: These Terms are governed by the laws of Indonesia. Users agree to submit to the jurisdiction of Indonesian courts for unresolved disputes

Question 11

Intellectual Property

Accepted Answer

Kard Avenue owns all content available on the platform, including but not limited to logos, graphics, designs, text, images, and proprietary platform features. Any unauthorized use, reproduction, distribution, or exploitation of Kard Avenue&rsquo;s intellectual property is strictly prohibited.